Shipping policy

Shipping Policy

Last Updated: August 23, 2026

Thank you for shopping with Lipstikilla! Please review the following information regarding order processing, shipping, and delivery.

Order Processing

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Processing time is separate from shipping/transit time. During product launches, sales, holidays, or periods of high order volume, processing may take longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

Shipping Rates

Shipping charges are calculated and displayed at checkout based on the shipping method, destination, and order details.

Any available free-shipping promotions will be subject to the terms stated at the time of the promotion.

Delivery Times

Delivery estimates provided at checkout begin after your order has been processed and transferred to the shipping carrier.

Carrier delivery estimates are not guaranteed by Lipstikilla. Weather, holidays, carrier delays, service disruptions, and other circumstances outside our control may affect delivery.

Tracking Your Order

When tracking is available, tracking information will be sent using the contact information provided during checkout.

Please allow time for the carrier’s tracking system to update after receiving your shipping confirmation.

Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but changes cannot be guaranteed once an order begins processing.

Lipstikilla is not responsible for orders delivered incorrectly because of inaccurate or incomplete shipping information provided by the customer.

Lost or Delayed Packages

If your tracking information has not updated for an extended period or your package appears to be lost before confirmed delivery, please contact us so we can assist with the appropriate next steps.

Carrier investigations and claims may require additional processing time.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check around the delivery location, with household members or neighbors when appropriate, and contact the shipping carrier.

Lipstikilla is not responsible for packages that are lost or stolen after the carrier confirms delivery to the shipping address provided at checkout, except as otherwise required by law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of confirmed delivery and follow the instructions provided in our Return & Exchange Policy.

Contact Us

For shipping questions or concerns, please contact us through the Contact Us page at Lipstikilla.com and include your order number when applicable.