Refund policy

Return & Exchange Policy

Last Updated: August 23, 2026

Thank you for shopping with Lipstikilla. We want you to love your purchase. Due to the personal and hygienic nature of cosmetic products, please review our return and exchange policy carefully before placing your order.

All Sales Are Final

For health, safety, and sanitation reasons, all cosmetic product sales are final. We do not accept returns or exchanges due to change of mind, personal preference, or shade/color selection.

Please review product descriptions, photos, and available shade information carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us within 7 days of confirmed delivery.

When contacting us, please provide:

• Your name and order number
• A description of the issue
• Clear photos of the product and packaging showing the damage, defect, or incorrect item

Claims submitted after the 7-day period may not be eligible for replacement or refund.

Once your claim has been reviewed and approved, Lipstikilla may provide a replacement or refund, depending on the circumstances and product availability.

Please do not discard damaged or incorrect merchandise until your claim has been resolved.

Unauthorized Returns

Please do not send products back to Lipstikilla without contacting us first. Unauthorized returns will not be accepted or refunded.

If a return is required to resolve an approved claim, we will provide instructions.

Shipping Charges

Original shipping charges are non-refundable, except when a refund is issued because of an error made by Lipstikilla or as otherwise required by law.

Lost, Stolen, or Misdelivered Packages

Lipstikilla is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided at checkout.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If your package is delayed or appears to be lost before confirmed delivery, please contact us so we can assist you with the appropriate next steps.

Order Changes & Cancellations

We begin processing orders as quickly as possible. Because of this, orders cannot be guaranteed to be changed or canceled once they have been placed.

If you notice an error in your order, contact us as soon as possible. We will make every reasonable effort to assist you before the order is processed or shipped.

Contact Us

Questions or concerns regarding an order may be submitted through the Contact Us page at Lipstikilla.com.

By completing a purchase from Lipstikilla, you acknowledge and agree to this Return & Exchange Policy.

Lipstikilla reserves the right to update this policy at any time. Nothing in this policy limits any rights or remedies available to customers under applicable law.